Refund policy
Shipping Policy
Please check out with your entire cart or you may be subject to an additional shipping charge. Shipping fees are nonrefundable.
Packages are sent out on Fridays. Orders placed by END OF DAY on Tuesdays will be added to that Friday's package drop off. Orders after that will be grouped with the following Friday's group. Orders placed following a shop update may experience longer processing times. Please contact us at andysdoodlestudio@gmail.com for questions on tracking and shipping upgrades.
Damaged Products
If your order experienced damages from transit, please include the following in your email and email andysdoodlestudio@gmail.com for next steps.
Refund Policy
Cancellations
If you changed you mind, no worries. Please reach out to us immediately at andysdoodlestudio@gmail.com. As long as the items have not been shipped, we are happy to cancel the order for you. No cancellations on preorders.
Refunds and Returns
If you wish to return an item, please contact us within 7 days of delivery and ship out the product within 7 days of delivery. Please include your order number and customer name you used to place your order. Apparel must be unwashed and in new condition. No returns on preorders. No returns on clearance items.
Last updated: October 31, 2026
Returns
Return eligibility depends on the items in your order.
Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
Contact us to ask about return options and how to start a return.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at andysdoodlestudio@gmail.com or use the contact details in our contact information policy.